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CLARIFIRE INNOVATORS



Innovation is the backbone to Clarifire's culture and mission. It is our goal to nurture a work family that inspires commitment, self-responsibility, respect and above all else ... innovation and creativity. We are passionate about our technology and the services we provide, which focuses on innovating in order to put the technology back into the hands of business leaders. We have been successful in this area because of our team and the committed group of leaders supporting us. We lovingly refer to this group as not just executives or management, but Innovators.

ADVISORY BOARD


Clarifire's Advisory Board aims to provide strategic guidance to the Clarifire executive management team on the business strategy and growth plan of the company. The main purpose of the Clarifire Advisory Board is to assist Clarifire in developing strategies that will lead to optimized products, increased market share, enhanced client relationships and strengthened corporate governance. Additionally, the Board will be focused on building strategic partnerships for all members which will result in knowledge sharing amongst all participants and even potential profitable introductions and opportunities. The members' vast experiences and broad spectrum of business relationships coupled with their apt interest in making a difference in our corporate future is appreciated!

Clarifire is proud to welcome the following executive level professionals to its Advisory Board. All of which bring a prestigious resume with extensive expertise in their respective industries:

Mary K. Kinney

MARY K. KINNEY

ADVISORY BOARD MEMBER

Mary Kinney is a senior executive with over 30 years of federal government and private sector experience managing large, diverse organizations, with an emphasis on and success in driving transformational change.

Most recently, Mary served as the Executive Vice President of Ginnie Mae, and the Chief Operating Officer of the corporation. As Executive Vice President, Kinney directed Ginnie Mae's $1.6 trillion Mortgage-Backed Securities (MBS) and Real Estate Mortgage Investment Conduit (REMIC) programs. Kinney's career spans the secondary mortgage market/MBS business, housing finance, affordable housing, and commercial real estate activities. Prior to her arrival at Ginnie Mae, she was the Vice President of Enterprise Data Warehouse Operations at Fannie Mae, where she designed, developed, and managed technology infrastructure to support MBS data collection and analysis for a $3 trillion portfolio.

Denis R. Harris, M.D.

DENIS R. HARRIS, M.D.

ADVISORY BOARD MEMBER

Dr. Harris is a member of the Clinical Pathologic Society. He has received the US News & World Report award for quality practice, as well as the Consumer's Checkbook Magazine award for quality practice. Consumers Research also presented Dr. Harris with a quality practice award and named him one of America’s Top Orthopedists. He has also been named Top Doctor by Washingtonian Magazine.

Dr. Harris has received the Theobald Smith Award for original research.

Since the early 1980's, he has been closely involved in medical technology, developing multiple software programs and recently working with one of the developer's of the internet.

Doug MacInnes

DOUG MACINNES

ADVISORY BOARD MEMBER

Doug MacInnes is the owner of FMB Growth Strategies, which focuses on helping clients grow their business.

Doug is a former Senior Financial Executive with experience at Global and Regional Banks. During his career Doug has managed both domestic and international businesses development teams that focused on selling structured product and public finance services. He has also managed Corporate Finance and Public Finance Groups and has a credit and audit background. Doug's understanding of complex financial structures and transactions compliments his innovative and problem solving skills.

Doug graduated from Susquehanna University with a B.S. in Business Administration concentrating on Finance and Economics. In addition, he attended Monmouth University and participated in advance law and accounting classes.

Doug's hobbies include outdoor activities, biking, reading (history, science and technology), and helping others.

Cynthia Dodd Adcock

CYNTHIA DODD ADCOCK

ADVISORY BOARD MEMBER

Cynthia Dodd Adcock is a communications and marketing executive with extensive experience in the nonprofit, corporate, and government sectors. She has more than 25 years of experience creating integrated strategic communications strategies with a focus on achieving business results and thought leadership positioning. Her expertise, particularly in the mortgage finance and financial services arena, is translating very complex financial and technical information to diverse audiences including the public, Congress, and state and community leaders. Cynthia has held senior communications positions at Ginnie Mae, Fannie Mae, Independent Sector, National Association of Home Builders, and currently serves as the Associate Director of Communications and Congressional Relations at Federal Housing Finance Agency.

INNOVATORS


Our Innovators have dedicated countless years to ensuring Clarifire meets its objective of providing our clients opportunities and efficiencies, further igniting their ability to achieve competitive advantage in their industry. This group of innovative leaders are experts in their fields and bring a wealth of knowledge to our team.

Jane Mason, CEO

JANE MASON

CEO

The creator of her brainchild, CLARIFIRE®, the process automation application, Jane is the Clarifire company founder and CEO. While designing the multi-dimensional workflow solution that transcends industries, Jane was determined to create a mobile business solution for modern times. Over the past decade, her dedication paid off. She grew Clarifire into a thriving SOC 2 Type 2 SaaS provider, one of Cloud's Top 500 Applications Vendors for consecutive years.

A University of South Florida alumna, Jane is a well-respected community and industry leader. The industry recognition for Jane includes financial services, healthcare, and enterprise workflow. Honored with numerous awards, Jane received CEO of the year, Entrepreneur of the Year, 2020 Thought Leader, 2020 Women of Influence, 2020 All-Star Technology providers, and more.

Jane enjoys giving back to the community in many ways. On the rare occasions she is not working, she hones her competitive drive on the tennis courts and nurtures her compassionate side with family time.

Mark Goldman, COO

MARK GOLDMAN

COO

As COO, Mark, a serial entrepreneur and successful businessman responsible for overseeing Clarifire's business operations. Mark focuses on strategic, tactical, and long-term goals. Mark motivates the Clarifire talent pool to achieve goals while assuring CLARIFIRE® controlled evolution and sustainability. His passion for the early adoption of technology innovations keeps Clarifire at the SaaS model's forefront.

Mark is an active alumnus in USF's Entrepreneurial Program, inspiring new generations of business leaders.

When not tending the care of Clarifire, Mark is golfing, playing tennis, or boating.

Ann Underwood

ANN UNDERWOOD

CFO

As the Clarifire CFO, Ann is intimately involved in the daily operations of Clarifire to ensure financial longevity and success for clients. She works closely with the CEO and COO and our auditors, outside experts, and internal teams for financial planning. Ann focuses on analyzing company growth, establishing goals and budgets, and delivering the best of benefits, insurance, and risk mitigation with critical vendors.

Ann joined Clarifire years ago with an impressive financial management record of accomplishment in various industries. She received a Bachelor of Arts Degree in Accounting with a minor in finance from the State University of New York.

Ann enjoys being out with her two daughters, taking long walks with her three dogs, and working on home renovations when not crunching numbers. She also loves to work on charitable events in her community with her family.

Melissa Martins Myers

MELISSA MARTINS MYERS

V.P. OF BUSINESS SOLUTIONS

As Vice President of Business Solutions, Melissa's primary role for Clarifire is to work with our clients and potential clients. She delivers an overall optimal solution that solves their unique challenges. Melissa is a servicing automation expert. She is a key executive that blends her expert knowledge of CLARIFIRE® and business process automation with modern technological advancements to deliver the best in class results.

Melissa began with Clarifire at its inception and continues to focus on anticipating industry trends. She ensures solution designs are with the client's utmost convenience in mind to promote usability and approach for the continuous delivery of the CLARIFIRE application.

Melissa's innovative approach to optimization of processes leveraging the CLARIFIRE application helps our customers reach remarkable successes. She is a critical part of the customer implementations. She provides ongoing subject matter expertise steeped deep in how processes and financial services transform with CLARIFIRE.

Melissa holds an Economics degree from Eckerd College and a certificate in client-server programming from Worcester Polytechnic Institute. She worked as a developer at Mason Law before helping with the early development and delivery of CLARIFIRE.

Melissa enjoys watching her favorite sports and outdoor activities with her family or running after her young son when she is not working.

Lauren Walling

LAUREN WALLING

V.P. OF CLIENT ACCOUNTS

As Vice President of Client Accounts, Lauren brings an extensive background in client relations, emphasizing innovative technology to deliver client satisfaction and organizational value. At Bears Stearns, she worked with high-profile Asset Managers utilizing real-time technologies when web-based technologies were in their infant stages. At HCA Healthcare, she managed the implementations of enterprise-wide applications.

Lauren is a seasoned Clarifire Executive and CLARIFIRE® expert. She has been with the company since the beginning. Through many years at Clarifire, Lauren has overseen the Fannie Mae client relationship and led multiple teams to innovate and deliver national programs during the Great Recession housing crisis. By pioneering our team, many process automation initiatives and loss mitigation underwriting remain entrenched in the industry to this day.

Today, she continues to guide our clients as we leverage technology to stay ahead of the demand through natural disasters and the National Pandemic. She provides comfort to our clients, specializing in guiding them through the change management process and optimizing their use of the CLARIFIRE application.

A graduate of Emory University with a degree in Industrial Psychology, Lauren received her Master's Degree in Innovative Management from the John Sykes School of Business at the University of Tampa. She currently sits on the Board of Fellows committee at the University of Tampa. She is a member of the Healthcare Business Women's Association, National Association of Professional Women, and the Skip Cline Society.

Lauren enjoys practicing yoga in her spare time and spending quality time with her two Dachshunds and her family outside the office.

Hugh Murphy

HUGH MURPHY

DIRECTOR OF IT OPERATIONS

As Director of the IT Department, Hugh manages the teams that keep up with all the latest technology systems solutions and services. Hugh takes pride in his team delivering Clarifire clients top-performing secure automation and customer service. They are responsible for designing, monitoring, and servicing the Clarifire IT Private Cloud infrastructure for the CLARIFIRE® SaaS application. The SMC (systems management center) operates 24/7 and is proud to protect our robust uptimes. He actively participates and protects our internal SOC 2 Type 2 policies and processes.

Hugh served our country in the US Navy as a Sonar Technician. He joined Clarifire from FIS years ago, with decades of designing, building, and supporting secure and compliant enterprise IT data centers, server infrastructures, and implemented policies.

Hugh enjoys drawing still images and getting out on the water to fish the flats off Florida's west coast in his spare time.

Pam Donahue

PAM DONAHUE

V.P. OF OPERATIONS

As Vice President of Operations, Pam focuses on goals that positively affect what we deliver to our clients. Pam builds a culture of motivation and career opportunities for team members and influences the bottom line by improving operational efficiencies with customer and employee engagement. Pam is part of executive strategic planning with the Board of Advisors and other corporate executives. She is a financial industry expert along with being a CLARIFIRE® expert.

Pam joined the Clarifire team in 2011 and brought with her more than 20 years of experience and strong technical and communication skills in client relationship management, software/hardware analysis and implementations, business operations, information technology, client transitions, education/curriculum development, systems integration, and technical project management at large-scale organizations. She leverages effective leadership skills to manage projects. Pam drives changes by gaining consensus across multifunctional groups that guide top-level decision-making and satisfies corporate objectives.

Pam's role began as a program manager at Clarifire. For several years, Pam led the Client Delivery team, building relationships and creating new opportunities that led to our customers' long-term solutions and successes. She holds a bachelor's degree in Business Management and Computer Science.

Pam enjoys time with her husband and pets, kayaking, cruising, and photography in her spare time.

Ryan Jennings

RYAN JENNINGS

PRODUCT MANAGER

As the CLARIFIRE® Product Manager, Ryan is a process solution expert specializing in interoperability initiatives and integrations with large customer back-office systems across industries.

Ryan joined Clarifire many years ago, with a background as a senior developer for Pinellas County Government. He began with Clarifire as a developer and helped build CLARIFIRE into the industry-leading application it is today.

Ryan's role as the product manager is pivotal for driving continuous improvements in the application and the delivery. He listens to the user base and strategically delivers new CLARIFIRE functionality while creating solution designs that attract new clients.

Ryan is a graduate of the University of South Florida with a BS in Information System Management.

Ryan enjoys outdoor activities with his family, including camping, hiking, boating, and going to the beach when he is not at the office.

Susan WISMA

SUSAN WISMA

CLIENT DELIVERY MANAGER – HEALTHCARE/FINANCE

As a Client Delivery Manager, Susan focuses on the smooth and efficient delivery and implementation of the CLARIFIRE® application. Susan prides herself on high-touch customer service.

While searching for a career path that would allow room for growth, Susan joined Clarifire in 2012, bringing along more than 20 years of management experience. She began as a Support Representative dissecting issues, determining root cause, and ultimately recommending and implementing solutions while focusing on customer satisfaction. Susan leveraged the skills she learned along the way and transformed her talents to become a trusted and proven client delivery manager and CLARIFIRE expert.

Susan enjoys art, biking, and other outdoor activities with her husband during spare time.

Richard Guerrero

RICHARD GUERRERO

DIRECTOR OF RISK AND COMPLIANCE

Rich leads Clarifire's governance, risk management, and compliance initiatives. His primary responsibility is to protect our clients by ensuring Clarifire complies with industry standards, regulations, laws, and client requirements. Rich delivers our annual SOC 2, TruSight, and KY3P external audits and is responsible for third-party risk management.

Rich holds a master's degree in industrial engineering from Texas A&M. His first job out of college was with the US Army Missile Command. His professional career also included working at Raytheon for several years as a principal systems engineer. His professional certifications include CISSP, ISSMP, CAP, and ITIL. He has presented technical papers on cybersecurity, awarded a patent in the field.

Rich has over 20 years of GRC and IT auditing experience maintaining the highest control standards. He is bilingual in Spanish, being his native language.

Rich enjoys swimming, hiking, camping, and tinkering in his workshop when outside work.

Katrina McGourin

KATRINA MCGOURIN

LEAD CLIENT CARE REPRESENTATIVE

As the Manager for Client Care Representatives, Katrina helps drive client satisfaction for Clarifire.
Katrina joined Clarifire in 2011 during the early stages of development, just as one of our flagship clients began implementation. Katrina quickly moved through the department, assisting clients, thus receiving in-depth knowledge of large financial corporations. She also helps with training and onboarding new customers, resulting from her client care experience and the CLARIFIRE® product.

Before joining Clarifire, she worked with advertising agencies and eventually found her passion for client relationships and working as a liaison for clients and companies.

Katrina enjoys spending time with her child, at the beach, or on boat rides and road trips when not working.

Aaron Miller

AARON MILLER

DEVELOPMENT OPERATIONS MANAGER

As Development Operations Manager, Aaron delivers safeguards for clients in the solutions. He is an expert in CLARIFIRE® automation for streamlining loss mitigation eligibility, validation, structuring, and overall underwriting, while simultaneously launching workflows that add controls and governance to processes.

Aaron joined Clarifire in 2010 with vast experience in database optimizations and technology interoperability. Beginning as a developer with Clarifire, he helped create the CLARIFIRE CALCULATOR® and CLARIFIRE CONNECTOR®, quickly becoming a critical subject matter expert in CLARIFIRE technology solutions. He innovates with bulk processing automation of like processes and is a veteran problem solver.

His intimate knowledge of the challenges and resolutions associated with data transfers with large systems lends itself invaluable to clients, including HL7 transaction processing in the healthcare industry and simultaneous integrations with the various systems in the financial sector.

Aaron enjoys traveling, boating, fishing, and golfing with his family during his time away from work.

Diana Bartolotta

DIANA BARTOLOTTA

GENERAL COUNSEL / COMMERCIAL COUNSEL

Diana L. Bartolotta is the General Counsel / Commercial Counsel for Clarifire. Her focus is on structuring complex transactions and creating commercial contracts to support both Clarifire's internal business teams and extensive business relationships with community partners.

Diana enjoys working with the executive team to bring new products, channel partnerships, and strategic alliances to fruition. Attorney Bartolotta earned her Juris Doctorate at Vanderbilt University Law School, attended graduate school in Social Psychology at the University of Massachusetts at Amherst, and earned her Bachelor of Arts in psychology at Carnegie Mellon University.

Diana spends her time hiking, camping, and playing bass guitar when she is not drafting complex technology agreements.