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CLARIFIRE CONTACT®
Calls. Questions. Answers. Fast.

Customer Contact Management


When a customer calls with an inquiry they want answers. It's important for customer service agents to have the means necessary to effectively handle inquiries as they occur. Are your customer service teams properly equipped? CLARIFIRE CONTACT provides centralized access to the information needed to support customer service and debt servicing activities, in one place, regardless of need.

Benefits of CLARIFIRE CONTACT


collect customer information

Easily collect inquiry information from the customer regarding their question, comment or concern.
approvals

Sign off on disclosures that are auditable.
launch workflow

Automatically launch workflow related to the inquiry simply by selecting an inquiry type.
documents

Access relevant notes, uploaded documents, processes and related accounts.
customer interaction

View agent prompts and interview questions to facilitate customer interaction.
call history

Have visibility into customer call history and resulting outcomes.
payments

Collect payments, make payment breakdowns, and track promises to pay.
dialer integration

Integrate with existing dialer solutions.

CLARIFIRE CONTACT eBook


Learn More About CLARIFIRE CONTACT. Download our free eBook!


Download eBook CLARIFIRE CONTECT calls inquiries solutions.

CLARIFIRE is truly "BRIGHTER AUTOMATION®."