Self-Service Customer Portal

With today's technology options, expectations are high for self-service, on-demand capabilities, and ease of use. Customer-centric business processes must be real-time, interactive, connected, personalized, and responsive.

CLARIFIRE COMMUNITY™ is just that. This secure gateway and proven feature of our CLARIFIRE^® workflow automation software provides one virtual place where all roles and parties involved in your processes, internal or external, can work together. Dynamically coordinated interactions between customers, supply chain, AND your business workflows drive processes while creating a positive customer experience and increasing customer engagement.

User-Friendly Interface

CLARIFIRE COMMUNITY™ has a simple, user-friendly interface with step-by-step guided configurable displays to facilitate interactions. The progress bar and smart dashboard keep the user informed of status in real time.

Alerts and Notifications

CLARIFIRE^® workflow automatically triggers alerts sent to the COMMUNITY user via email or text messaging, based on customer preferences.

Interactive Communication

All relevant images, notes, history, and data are aggregated in one view making access to important information a snap, keeping customers in the loop.

Document Sharing

CLARIFIRE COMMUNITY™ users can download, upload, sign and share relevant documents. These documents can also automatically launch workflow for review, approval, and escalation.

Mobile Flexibility

Customers have self-service, automated system responses and approvals, all no touch through any type of mobile device.

Continuous Interactions

All parties are invested, accountable, and engaged in the processes from beginning to end, resulting in an elevated online customer experience.

CLARIFIRE COMMUNITY™

Rapid. Convenient. Self-Service.